This Privacy Policy applies between you (the “User”) of the Closr App and/or Website, and CLOSR APP LTD (“we”, “us”, “our”).
 

It explains how we collect, store, process, and protect your personal data when you use our App or Website.
 

CLOSR APP LTD is registered with the Information Commissioner’s Office (ICO) under registration number 00019626191 and complies with UK GDPR and applicable data protection laws.
 

1. Definitions
 

Data – Any information you provide to Closr or that we collect about you through the App/Website.
 

Data Protection Laws – UK GDPR, Data Protection Act 2018, and all related legislation.
 

CLOSR APP LTD – Company number 16136329, registered office:

18 Burrell Avenue, Lancing, West Sussex, BN15 8QB.
 

User / You – Anyone accessing or using the Closr App or Website.
 

App / Website – The Closr mobile application and website at closr.deals, including all subdomains.
 

In this Privacy Policy:
 

• Words in singular include plural and vice versa
   

• “Including” means “including without limitation”
   

• Headings are for convenience only
   

2. Scope of This Privacy Policy
 

This Privacy Policy covers only:
 

• Closr App
   

• Closr Website
   

It does not cover:
 

• External websites linked within the App
   

• Individual business websites or profiles
   

CLOSR APP LTD is the data controller, meaning we determine how and why your data is processed.
 

3. Who Are We?
 

Closr is a free community app built to support Sussex’s independent businesses.

Users can access offers, loyalty cards, and business information without any charge.

The App is free for Users. Businesses may choose to purchase promotional upgrades (e.g., Spotlight which is an external Closr Platforn), but this does not involve User data.

4. Data We Collect and Why
 

We only collect data necessary to operate and improve the App.
 

4.1 Personal & Contact Information
 

• Name
   

• Email address
   

• Optional: postcode or address
   

• Optional: phone number
   

Why?
 

• Create and manage your account
   

• Send service updates
   

• Respond to queries
   

• Display relevant local offers
   

4.2 Location Data
 

• Your device’s location only when you allow it
   

Why?
 

• Show nearby venues and location-based offers
   

• Improve map-based features
   

Location data is never used for tracking outside the App.
 

4.3 Technical Data
 

Automatically collected when using the App/Website:
 

• IP address
   

• Device type
   

• Operating system
   

• App usage patterns
   

• Pages/features used
   

• Date/time of access
   

Why?
 

• Improve App performance
   

• Fix errors
   

• Analyse usage trends
   

4.4 Communication & Feedback
 

• Messages sent through support channels
   

• Feedback, ratings, or reviews
   

Why?
 

• Respond to queries
   

• Improve App features
   

4.5 Business Data (Business Users Only)

For businesses using Spotlight or free listings:
 

• Business contact details
   

• Offer details
   

• Images and promotional content
   

5. How Is Your Data Collected?
 

5.1 Directly from You
 

When you:
 

• Register an account
   

• Use app features
   

• Contact support
   

• Enable location
   

• Submit feedback
   

5.2 Automatically
 

When using the App/Website, technical data is collected for analytics and functionality.
 

6. How We Use Your Data (Legal Basis)
 

We use your data under the following lawful bases:
 

Consent

When you opt into certain features (e.g., marketing updates, location access).
 

Contract

To provide services you request (e.g., creating an account).

Legitimate Interests

To improve the App, ensure security, and deliver relevant local content.
 

7. Who Do We Share Data With?
 

We only share data with trusted third parties essential to the App’s operation:
 

• Technical service provider (hosting, security, support)
   

• Analytics platforms (e.g., for performance monitoring)
   

• Email/SMS providers (for updates)
   

We do NOT:
 

• Sell your data
   

• Share your data with advertisers
   

• Share data with businesses without consent
   

Businesses only receive anonymised or aggregated performance stats, never your personal details.
 

8. Keeping Your Data Secure
 

We use measures including:
 

• SSL encryption
   

• Secure servers
   

• Access controls
   

• Data minimisation principles
   

No internet-based service is 100% secure, but we take all reasonable steps to protect your information.
 

9. Data Retention
 

We keep your data only as long as necessary:

Data Type / Retention

Account data / Active + 3 years after last activit

Support emails / 12 months

Location data / Real-time only (not stored permantly)

You may request deletion at any time.

10. Your Rights Under UK GDPR
 

You have the right to:
 

• Access your data
   

• Correct inaccurate data
   

• Delete your data
   

• Restrict processing
   

• Object to processing
   

• Transfer your data (data portability)
   

• Withdraw consent at any time
   

To exercise rights or request account deletion:
 

support@closr.uk

11. Automated Decision-Making & Profiling
 

The App may use automated tools to:
 

• Recommend nearby venues
   

• Personalise your feed
   

• Tailor offers based on usage
   

All automated processes are monitored by humans and do not make impactful or irreversible decisions.
 

12. Cookies & Tracking
 

Cookies and tracking tools may be used to:
 

• Improve App functionality
   

• Store basic preferences
   

• Provide location-based recommendations
   

• Analyse performance
   

Marketing communication is opt-in only, and you can unsubscribe at any time.
 

13. International Data Transfers
 

If data is processed outside the UK, we use:
 

• Standard Contractual Clauses
   

• Data Protection Agreements
   

• UK GDPR-compliant safeguards
   

14. Changes to This Privacy Policy

We may update this policy from time to time.
 

Significant updates will be communicated via email or App notification.
 

15. Contact Us
 

For queries, support or requests: 
support@closr.uk